(Effective March 17, 2010)
We take security and privacy seriously. We keep information about our customers
private, and we safeguard the privacy of healthcare information as required by
This policy does not represent the practices of companies that we may work with
but do not own or control, or to people who are not our employees.
This policy may change without notice. Be sure to check our web site
periodically for updates to this policy.
Information We Collect
When you visit AdaCare’s web pages, we automatically receive your IP address and
information about your computer, browser, and the web pages you visit. AdaCare
may store “cookie” information on your computer, to remember your login
information, font settings, or other information to personalize your AdaCare
When you register with AdaCare, we collect your name and your company’s name,
address, telephone number, and email address. We collect financial information
when you sign up for a paid subscription.
We use this information to help make AdaCare easier to use, for research, and to
improve our customers’ experience with AdaCare overall. We may use the
information to contact you regarding AdaCare features and services, for billing
and payment issues, or other matters regarding AdaCare. We do not sell the
information to other companies for direct marketing or advertising purposes.
User Identification and Authentication
Unregistered users, or user that have not logged in, can only access AdaCare’s
general product information web pages. These users cannot access any private
We require all registered AdaCare users to have a unique user ID and a
sufficiently complex password. Users cannot access any confidential information
without logging in with a valid user ID and password. The login page is
protected by encryption, the same methodology often used by banks and other
Your company’s AdaCare administrator assigns each AdaCare user to one or more
roles. Roles define which web pages can be viewed, and which clients and staff
may be viewed or edited. Users cannot access web pages or other information
unless permitted by an assigned role.
A user’s authentication will expire immediately upon logging out. Authentication
will automatically expire if his or her computer is left idle for a predefined
length of time. The user will need to log back in to continue using AdaCare.
Confidentiality and Security
The AdaCare web site transmits healthcare information only in encrypted form. We
limit our access to confidential information to employees and representatives
that have a reasonable need for the information in the course of normal business
operations. We have procedural, physical, and electronic safeguards to prevent
unwanted disclosure of confidential information.
Disclosure of Information
Except as described below, we do not provide your postal address, telephone
number, or email address to any other organization without your permission. We
do not disclose the identity of individuals or healthcare information that can
be identified with an individual person to any outside party without your
permission or the permission of that person.
We may make statistical summaries of information publicly available, provided
that no personally identifiable information is disclosed. An example would be a
statement like, “The average home care client has 3.5 visits per week.”
Some AdaCare services or routine business operations may require information to
Financial transaction services and telephony services are examples.
We will disclose any information as required by law or, as permitted by law, to
ensure privacy of our clients or to defend against legal claims.
contact information page is found under the Support menu.